IVR Surveys

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IVR Surveys

IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.

 

Features

  • Text to speech
  • Multi language support
  • Call/response recordings
  • Detailed live reports
  • Integration of API with existing technology

Advantages:

  • Cost-effective when compared to other modes
  • Prompt feedback
  • Higher response rates
  • No scope for interviewer bias