IVRS (Interactive Voice Response System)

 Home / Smart IVRS

IVRS (Interactive Voice Response System)

IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS, any system/function can be controlled through a series of simple menu choices.

 

Features

  • Robust, modular and scalable design
  • Multi channel, multi level support
  • Multi language support
  • Dynamic and highly configurable menus
  • Real-time reports and notifications
  • Recordings of incoming and outgoing calls
  • API integration with websites, applications and ERPs

Advantages:

  • Time saving
  • Cost-effective
  • Increases efficiency of the enterprise and the employees
  • Higher customer satisfaction
  • Easy integration and automation of various operations
  • Brand building of the enterprise